Director of Digital & Data Strategy

Vacancy ID



Fixed Term

Preferred location

Vacancy type

Business Services
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Four or five days a week, with flexibility around location.##

The role

The Director of Digital & Data Strategy is a new role within Mills & Reeve. The Director will be responsible for developing and driving the firm's digital & data strategy. The role will report to the Managing Partner and be a member of the firm's Central Operations Group, which is comprised of the Business Services Directors. As this is a new role, initially the Director will work with a virtual team comprised of members of Knowledge, Learning & Development, Information Technology, Finance and Marketing. Organisational structures will be reviewed with the intent of developing a permanent team to support the Director.Key responsibilities in developing and driving a digital & data strategy include:- understanding and representing the voice of the client so as to ensure that the client experience is central to the development of the digital & data strategy - working closely with key stakeholders to integrate departmental strategies and plans into an overall digital and data strategy; and - advising on investments required to implement our strategies and driving successful implementation- working closely with the IT Director in ensuring alignment between the firm's IT infrastructure strategy and the digital strategy ##


In recent years, law firms have been experiencing market disruption from a variety of sources including client-led price pressure, new market entrants, technology (particularly artificial intelligence) and new business models that move away from traditional service delivery models. Mills & Reeve are developing strategies and tactics to respond to these market challenges. The 2025 vision to be 'Leader in Client Experience' supported by leadership in sectors and markets, people experience and innovation, puts clients firmly at the centre of that strategy.The firm has identified that having a well-defined and managed digital & data strategy will be key to the delivery of this vision. It also recognises that digital is different from an Information Technology (IT) strategy, with IT being part of a broader digital strategy supported by a data strategy. The collection, storage and use of data requires an aligned strategy. Mills & Reeve currently has several digital projects in progress.  These include the migration of client facing digital channel (websites and extranets) to a single CMS platform, the development of a range of legal services products and experimenting with business analytics software such as PowerBI with many other projects underway or in the pipeline. With constrained resourcing, accentuated by Covid-19, and the need to introduce the latest developments in these areas,  the firm recognises that there is now a need for a Director of Digital & Data Strategy.##

The person

Given the challenges of this role, it is likely that your background and experience will be at Board or Senior Leadership Team level within a professional services firm or corporate. You will likely have experience of delivering business and/or legal operations, information technology, digital & data strategies, working in complex matrix structures and you will be able to demonstrate where you have responded to the changing needs of the business to refine strategies. You will have extensive project management experience at the highest levels within an organisation and strong change management skills.In addition, you will be able to demonstrate the following attributes:- High levels of credibility and leadership experience with excellent people skills, business acumen, gravitas and an exemplary work ethic - An ability to build relationships effortlessly with transparent, inclusive and open communication style - High levels of drive and motivation - An ability to build consensus and trust at all levels - An influential and consultative approach coupled with the ability to make decisive decisions - Leadership and management of a team and so creating a sense of cohesion - Political astuteness to read situations and influence and gain support from a broad group of people. - An entrepreneurial and innovative approach to solving complex issues, coupled with the ability to analyse and implement solutions - Challenging, but not confrontational, with a clear sense of direction, but also with an understanding of the need to listen to the specific views of our people, Partners and clients. - An excellent communicator who possesses a broad an well developed range of business skills. ##

The activities

Key activities that the  Director of Digital & Data Strategy will undertake at the outset include the following:- Take the analysis from the client research and client experience workshops and develop a more granular description of what 'leader in client experience' means from both a data and digital perspectve.- Map these descriptions to the full end-to-end client engagement lifecycle identifying which processes relate to each- Map the current portfolio of Mills & Reeve  digital projects against the relevant processes and descriptions- Analyse the existing digital portfolio to identify any gaps i.e. missing projects/initiatives conflicts, opportunities to streamline e.g. combine projects- Scope all initiatives that now form the digital portfolio. Identify the technology solutions, costs and timeframes, challenging the scope and chosen technology solutions for existing projects as needed.- Take each of the initiatives and identify what data is requires to deliver the desired transformation.- Prioritise the relevant projects/initiatives and build the first iteration of the digital and data strategy implementation programme- Implement and refine the agreed programme.##

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to access your character and suitability.##

The Mills & Reeve Business Services career structure

We have a firm wide Business Services career structure and a published career progression framework.  Within the firm wide career structure there are five career levels.  For the purposes of the framework, this role is at a Director level.  Further information on the firm's Business Services career structure is available from the HR team.
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As you would expect, the firm offers a generous salary and benefits. Everyone has different priorities and preferences, so at Mills & Reeve you can choose the benefits that appeal to you. From buying holiday and undergoing health screening to leasing a bicycle – the choice is yours.

Our core benefits are:

  • Equal all staff bonus based on the firm’s financial performance
  • Generous pension including the option to salary sacrifice
  • Five weeks' annual leave and the option to buy or sell a week each year
  • Extra day of leave for wedding/civil partnership, religious holiday and house moving
  • Bonus week leave every 11th year of continuous service
  • Enhanced maternity, paternity and adoption pay
  • Income protection after two years’ service
  • Life assurance with the choice of covering between two and 10 times annual basic salary
  • Confidential employee assistance programme providing guidance on every day issues to more complex matters and both telephone and face to face counselling.

More information can be found here.


The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. 

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to assess your character and suitability

And finally

Mills & Reeve is committed to providing an inclusive and supportive working environment. We are happy to consider flexible working arrangements and endeavour to achieve the right balance for both our people and the business. This attitude to flexible working ensures we continue to provide outstanding service to our clients, whilst allowing our people to develop their careers in the knowledge that personal priorities will remain just that.

Mills & Reeve is committed to promoting equality, diversity and to providing an inclusive and supportive environment. Please click the link below to find further information regarding diversity and inclusion at Mills & Reeve.

The launch of the Mills & Reeve BAME and Allies Network
Mills & Reeve interviewed nearly 100 clients asking what they wanted from their law firm. Claire Clarke talks about the results and how it is shaping our 2025 strategy.
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