Facilities Assistant

Vacancy ID




Preferred location

Vacancy type

Business Services
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The role

This is a permanent full-time role within the Facilities team. The working hours are Monday to Friday, between 7:30 am and 6:30 pm on a weekly rota basis (7 hours per day) to ensure all services are provided within our core working hours.  This role is classed as essential and requires on-site presence in our Covid secure office on Hills Road, Cambridge. This role reports to the Facilities Team Leader and is responsible for answering questions and queries, ensuring that staff and partners have access to a comprehensive and high quality facilities service, which provides outstanding customer service to both internal and external clients. This role will also provide support reception cover on our main reception desk as well as assisting the reprographics team as required.  This role works alongside other members of the Facilities team to provide an integral service to the Cambridge Office.

The person

This is a busy and challenging role and to be successful your background will probably include at least 4 GCSEs or equivalent at Grade 4 (formally C), experience in a similar role, some exposure to reprographics systems, some front of house / customer service experience and strong Microsoft Office skills, in particular Excel and good experience of Word and Outlook.

In addition, the role requires someone who:

Has a genuine interest in a Facilities role, is able to think on their feet and provide practical solutions, is able to communicate clearly and effectively at all levels, has strong attention to detail, has excellent planning and organisation skills and remains calm under pressure, has the ability to work as part of a team and establishes good working relationships at all levels, is willing to accept direction from others, has a positive can do attitude and provides outstanding client service at all times.
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As you would expect, the firm offers a generous salary and benefits. Everyone has different priorities and preferences, so at Mills & Reeve you can choose the benefits that appeal to you. From buying holiday and undergoing health screening to leasing a bicycle – the choice is yours.

Our core benefits are:

  • Equal all staff bonus based on the firm’s financial performance
  • Generous pension including the option to salary sacrifice
  • Five weeks' annual leave and the option to buy or sell a week each year
  • Extra day of leave for wedding/civil partnership, religious holiday and house moving
  • Bonus week leave every 11th year of continuous service
  • Enhanced maternity, paternity and adoption pay
  • Income protection after two years’ service
  • Life assurance with the choice of covering between two and 10 times annual basic salary
  • Confidential employee assistance programme providing guidance on every day issues to more complex matters and both telephone and face to face counselling.

More information can be found here.


The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. 

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to assess your character and suitability

And finally

Mills & Reeve is committed to building a diverse workforce and fostering an inclusive environment in which all our people can thrive. We hire people from a wide variety of backgrounds because it makes our firm stronger, and we have a collaborative culture that celebrates different perspectives and values respect for one another, working together, and openness and integrity. Our approach to flexible working means that we work in a way that achieves the right balance for our people, our clients and for our business.

The launch of the Mills & Reeve BAME and Allies Network
Mills & Reeve interviewed nearly 100 clients asking what they wanted from their law firm. Claire Clarke talks about the results and how it is shaping our 2025 strategy.
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