IT Support Analyst

Vacancy ID




Preferred location

Vacancy type

Business Services
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Birmingham, Full Time, Permanent

What does the role involve?

This role is to provide a full helpdesk and IT support service to all staff, primarily focusing on the staff in the Birmingham office but also providing remote support to staff in Norwich, Cambridge, London, Manchester and Leeds offices. The role requires you to monitor, log and report tasks, taking action on known or moderately complex problems and advising the supervisor when specialist attention is required. You will assist in the maintenance of the firm‘s application software systems including the Microsoft Office suite, Practice Management System, Interaction CRM system, M&R Desktop and the Interwoven Worksite document management system. You will assist in office with the set-up of meeting room AV / presentation systems and working with our facilities teams to ensure meetings run smoothly. The role also requires you to assist with asset management, including the unpacking of equipment, disposal of packaging, secure data destruction and generally keeping the IT areas clear and tidy.For more detail on the role, please refer to the job description.

What experience is required?

Given the challenges of this role, it is likely that your background and experience will include recent experience of working in an IT Helpdesk environment. Experience within a professional services environment would be desirable. You have some awareness of data networking and will be familiar with workings of laptops, PC hardware, printers and scanners. You will have awareness of meeting room setups including AV systems. The role additionally requires someone who: is self-managed and confident in setting and prioritising their own work agenda. Can meet targets and fulfil agreements even when adverse circumstances prevail. The successful candidate will have excellent written and verbal communication skills and so is able to demonstrate that they can convey complex matters in a way that different audiences can understand. You will need to be confident and able to build sustainable relationships with clients, lawyers and internal colleagues. You will need to be organised and methodical in how you approach your work. There is a requirement to be a team player and to be willing to take on new responsibilities and challenges.  You will need to understand and keep the user's needs continually in mind when taking actions or making decisions.
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As you would expect, the firm offers a generous salary and benefits. Everyone has different priorities and preferences, so at Mills & Reeve you can choose the benefits that appeal to you. From buying holiday and undergoing health screening to leasing a bicycle – the choice is yours.

Our core benefits are:

  • Equal all staff bonus based on the firm’s financial performance
  • Generous pension including the option to salary sacrifice
  • Five weeks' annual leave and the option to buy or sell a week each year
  • Extra day of leave for wedding/civil partnership, religious holiday and house moving
  • Bonus week leave every 11th year of continuous service
  • Enhanced maternity, paternity and adoption pay
  • Income protection after two years’ service
  • Life assurance with the choice of covering between two and 10 times annual basic salary
  • Confidential employee assistance programme providing guidance on every day issues to more complex matters and both telephone and face to face counselling.

More information can be found here.


The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. 

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to assess your character and suitability

And finally

Mills & Reeve is committed to building a diverse workforce and fostering an inclusive environment in which all our people can thrive. We hire people from a wide variety of backgrounds because it makes our firm stronger, and we have a collaborative culture that celebrates different perspectives and values respect for one another, working together, and openness and integrity. Our approach to flexible working means that we work in a way that achieves the right balance for our people, our clients and for our business.

The launch of the Mills & Reeve BAME and Allies Network
Mills & Reeve interviewed nearly 100 clients asking what they wanted from their law firm. Claire Clarke talks about the results and how it is shaping our 2025 strategy.
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