IT Support Analyst

Vacancy ID

012709

Status

Permanent

Preferred location

Vacancy type

Business Services
Apply This will open an external site

The role

This role is to provide a full helpdesk and IT support service to all staff, primarily focusing on the staff in the Cambridge Office but also providing remote support to staff in Norwich, Birmingham, London, Manchester and Leeds Offices. 

The person

Given the challenges of this role, it is likely that your background and experience will show a minimum of 1-2 years‘ experience of working in an IT Helpdesk environment, that you have some awareness of data networking, patching, audio / visual systems and that you are familiar with workings of laptops, PC hardware, MFD‘s. 

The role additionally requires someone who:

Is self-managed and confident in setting and prioritising their own work agenda, meeting targets and fulfilling agreements even when adverse circumstances prevail, is able to work independently, often on-site on their own, having frequent catch-ups with their line manager over Microsoft Teams, is willing to travel to other sites, is willing to work out of hours, sometimes on-site, has excellent written as well as verbal communication skills and so is able to demonstrate that they can convey complex matters in a way that different audiences can understand, is confident and able to build sustainable relationships with clients, lawyers and internal colleagues, is organised and methodical in how they approach their work, has excellent attention to detail, understanding and keeping the user‘s needs continually in mind when taking actions or making decisions, is a team player and is willing to take on new responsibilities and challenges.
Apply This will open an external site

Benefits

As you would expect, the firm offers a generous salary and benefits. Everyone has different priorities and preferences, so at Mills & Reeve you can choose the benefits that appeal to you. From buying holiday and undergoing health screening to leasing a bicycle – the choice is yours.

Our core benefits are:

  • Equal all staff bonus based on the firm’s financial performance
  • Generous pension including the option to salary sacrifice
  • Five weeks' annual leave and the option to buy or sell a week each year
  • Extra day of leave for wedding/civil partnership, religious holiday and house moving
  • Bonus week leave every 11th year of continuous service
  • Enhanced maternity, paternity and adoption pay
  • Income protection after two years’ service
  • Life assurance with the choice of covering between two and 10 times annual basic salary
  • Confidential employee assistance programme providing guidance on every day issues to more complex matters and both telephone and face to face counselling.

More information can be found here.

More

The firm

What really sets Mills & Reeve apart from other law firms is the way we work with our clients. We understand that clients, in the 21st century, no longer want a traditional law firm – they want one that embraces forward thinking approaches to service, billing, commercial know-how, innovation, people management and community engagement. 

Pre-employment screening

Please note that, in the event that we make an offer of employment, we will conduct pre-employment screening that includes checks relating to your professional and academic qualifications, references from previous employers, your eligibility to work in the UK and any disciplinary history recorded with the Solicitors Regulation Authority (SRA). You will also be required to complete a self-declaration to assess your character and suitability

And finally

Mills & Reeve is committed to building a diverse workforce and fostering an inclusive environment in which all our people can thrive. We hire people from a wide variety of backgrounds because it makes our firm stronger, and we have a collaborative culture that celebrates different perspectives and values respect for one another, working together, and openness and integrity. Our approach to flexible working means that we work in a way that achieves the right balance for our people, our clients and for our business.

More
The launch of the Mills & Reeve BAME and Allies Network
Mills & Reeve interviewed nearly 100 clients asking what they wanted from their law firm. Claire Clarke talks about the results and how it is shaping our 2025 strategy.
Mills & Reeve Sites navigation
A tabbed collection of Mills & Reeve sites.
Sites
My Mills & Reeve navigation
Subscribe to, or manage your My Mills & Reeve account.
My M&R

Visitors

Register for My M&R to stay up-to-date with legal news and events, create brochures and bookmark pages.

Existing clients

Log in to your client extranet for free matter information, know-how and documents.

Staff

Mills & Reeve system for employees.