Responsiveness and availability
Essential to outstanding client service: “I appreciate the speed of response and availability of key personnel at all times.”
Advice that actually provides advice
Key to outstanding client service: “The advice I get has always been clear and well presented and I have been given options and the pros and cons of each together with a recommendation.”
Transparency and certainty
on costs
Outstanding client service means cost certainty at all times: “An estimate was given and communication on costs throughout the matter was very, very good.”
Personal chemistry
A critical element of outstanding client service:
“… the team at Mills & Reeve is an extension of my own team. Knowledgeable, friendly, we have a good working relationship that would be difficult to beat ...”