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The Act introduces specific provisions concerning information provided to consumers by or on behalf of traders supplying services. In respect of contracts entered on or after 1 October, anything said or written to a consumer by or on behalf of a trader about the trader or service will be treated as a term of the contract if:
Anything of that nature taken into account by the consumer is however subject to:
Alongside the new provisions above, there is a related provision of the Act which applies to specified categories of “pre-contract information”. The requirement to provide consumers with certain pre-contact information arises pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The precise requirements vary depending on whether the contract is a “distance contract” an “off-premises contract” or an “on-premises contract”. The Act specifies that any such pre-contract information provided by the trader is to be treated as included as a term of the contract. Any change to this pre-contract information is not effective unless expressly agreed between the consumer and trader. This is a restatement of provisions previously contained in the Regulations themselves.
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