Outsourcing

If your company is looking to reach its potential through effective outsourcing, or you are an outsourcing provider, we can support you through the process and make sure that outsourcing is a win-win for everyone.

> Our lawyers
> Our experience
> Our clients
> What our clients and others say about us 
> Legal resources you may find useful

Helping businesses with effective outsourcing

Outsourcing offers organisations the opportunity to focus on their core business, while drawing on the efficiency, innovation and experience of an outsourcing provider to make its business more profitable and gain competitive advantage.

Successful outsourcing requires extensive preparation and an agreement that will facilitate effective service delivery. We can help make this happen, and ensure that you are getting the best from the arrangement – whether you are an outsourcing customer or service provider.

We advise on all stages of the project lifecycle, from strategic advice through to renegotiation and exit.

We work across the private and public sectors, advising on both traditional and new models, such as the use of cloud computing, outcomes-based outsourcing and payment by results. Our familiarity with both customer and provider issues means that we understand how to achieve the best outcomes for you – every time.

Our team is experienced in all types of outsourcing, including IT, business process outsourcing, back office functions, facilities management, logistics and warehousing, archiving, print services, claims handling, call centres and catering, and shared services.

We also offer you access to our specialist lawyers across a number of relevant disciplines, including employment, intellectual property, real estate, tax and procurement.


Our lawyers  

You will have a team of 12 partners and 28 lawyers working for you. 

We are members of the National Outsourcing Association and many of our team have experienced working in-house, including at outsourced service providers.

Our experience

Our outsourcing experience includes: 

  • Virgin Care: This transaction, which involved the outsourcing of Surrey Community Health Services by Surrey Primary Care Trust to Virgin Care, was thought to be impossibly complicated, and is widely recognised as the most complex and high profile project between the NHS and the independent health sector in the UK in the last year. The deal included a transfer to Virgin Care of a large and complex series of outsourced services, including community hospitals, community nursing, and mental health, which involved around 3,000 employees working in over 60 different properties. We combined our outsourcing and health centre experience to provide the right level of specialist expertise, working alongside our corporate lawyers who advised on the business transfer agreement and due diligence. 
  • The British Council: we are delighted to be the British Council’s full service external law firm and enjoy working with the council on a wide range of commercial projects, including outsourcing arrangements, agreements for the development of websites and apps, media production and publishing agreements, sponsorship and affiliation agreements for major international arts festivals and agreements for online payment processing services. We recently helped the British Council to appoint an outsourced property management and services provider for its global property portfolio. 
  • The Financial Conduct Authority (formerly the Financial Services Authority): we have a longstanding relationship advising the Financial Services Authority on commercial contracts, public procurement and IT and business process outsourcing. We advised the FSA throughout the lifecycle of its IT outsourcing to Fujitsu. Most recently we have been advising the FCA on the appointment of firms to provide “skilled person” reports and a variety of projects related to financial services regulatory reform, which took effect on 1 April 2013 (including arrangements between the FCA, the Bank of England and its subsidiary, the Prudential Regulation Authority). 
  • Ministry of Defence: we provided support and advised on the defence business services management contract, a hybrid management and outsourcing contract. We advised on all areas of the contract, including the complex “payment by results” mechanism. 
  • Cambridge University Hospitals NHS Foundation Trust: we worked on a major project to outsource the IT infrastructure for this large NHS trust. Our input included advice on the procurement process, preparing the documentation, advising on TUPE and pensions issues, and involvement in contract negotiations.

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    Our clients

    In addition to the clients mentioned above, our outsourcing clients include:

    • The Solicitors Regulation Authority 
    • Department of Energy and Climate Change 
    • University Hospitals Leicester NHS Foundation Trust 
    • The British Museum Company 
    • Aviva plc

    What our clients and others say about us 

    • The team deliver “rigorous analysis of the issues, impeccable attention to detail and a solution-focused approach.” Legal 500 
    • Greg Gibson “takes time to understand clients’ requirements, and is flexible and creative in finding solutions.” Legal 500

    Legal resources you may find useful

    • HR Law Live: Our employment law blog written by our team of specialist employment lawyers, with regular commentary on the latest legal and policy updates in the human resources sector.

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