Emma Jackson

Emma Jackson

Client Innovation Manager

  • Birmingham
  • +(44)(0)121 456 8403
  • Contact Emma

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What can Emma do for you?

Emma is an innovation specialist with 20 years’ experience and is the Client Innovation Manager for the firm.  Her expertise is problem solving and solution creation.  She has considerable experience in managing projects, a strong technical background and is able to promote innovation by working with clients directly, running workshops, facilitating hackathons and using technology to bring innovations to life.

Supporting my clients' ambitions

Emma wants to provide solutions to the problems you actually have, not the problems we think you might have. By using innovative thinking Emma can find solutions to the problems you face.  As a firm, we do not believe in a one size fits all approach.  Emma will spend time with you using design thinking to find a solution to these problems, including simpler reporting, transparent and accessible information or process improvement.  As far as Emma is concerned, a great outcome for you is a solution that you have been fully involved in creating to ensure it meets your needs. 

What do others say?

In relation to solutions I've developed for clients they have said:

"Volume Control has proved invaluable in supporting the way my team manages tribunals across our panel.  Specifically, it has fundamentally changed the way we report to the business - which used to take hours but is now done securely at the click of a button and tailored to requirements."

What else should you know?

Emma has been at the firm for 15 years.  She started as an Executive Assistant in Private Client before moving into the IT Department.  Emma worked on the service desk, trained our staff and delivered many projects across the business.  Her latest role is in the Projects team and helping shape the future of innovation at Mills & Reeve.

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