Building resilience

Clients are constantly demanding new ways for law firms to support them and keep pace with the ever-changing world we live and work in.

To help understand what a law firm of 2025 will look like we carried out in-depth interviews with nearly 90 of our clients and contacts. The findings were fascinating so we have decided to share them with the wider world.

We found that resilience is key to survival; the ability to adapt and access smart advice when you need it has never been more important. The findings, which have formed the basis for our new report, Building resilience - what clients want from their law firm, also revealed that relationships are truly fundamental and having a strategic partner alongside you when making the toughest decisions is essential.

Read the full report below and watch an interview with our managing partner Claire Clarke.

Main contacts

If you would like to discuss the research in more detail please do get in touch.

  • Justin Ripman

    Senior Partner

    Justin Ripman

    Senior Partner

    • +(44)(0)1603 693256
    • Contact Justin

      Contact Justin Ripman

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      Mills & Reeve will use the information you provide in this form in accordance with our privacy policy. We may from time to time send you general updates by email or post that we think you will find of interest. This includes notification of upcoming event and updates or alerts containing relevant legal news. You can update your preferences at any time and will be able to easily unsubscribe from anything that you do not wish to receive.

      Thank you

      Thank you for your enquiry. We will be in touch shortly.

  • Claire Clarke

    Managing Partner

    Claire Clarke

    Managing Partner

    • +(44)(0)1223 222403
    • Contact Claire

      Contact Claire Clarke

      * = required

       
       
         
       

      Mills & Reeve will use the information you provide in this form in accordance with our privacy policy. We may from time to time send you general updates by email or post that we think you will find of interest. This includes notification of upcoming event and updates or alerts containing relevant legal news. You can update your preferences at any time and will be able to easily unsubscribe from anything that you do not wish to receive.

      Thank you

      Thank you for your enquiry. We will be in touch shortly.

  • Kirsty Shenton

    Head of Client Care

    Kirsty Shenton

    Head of Client Care

    • +(44)(0)161 234 8872
    • Contact Kirsty

      Contact Kirsty Shenton

      * = required

       
       
         
       

      Mills & Reeve will use the information you provide in this form in accordance with our privacy policy. We may from time to time send you general updates by email or post that we think you will find of interest. This includes notification of upcoming event and updates or alerts containing relevant legal news. You can update your preferences at any time and will be able to easily unsubscribe from anything that you do not wish to receive.

      Thank you

      Thank you for your enquiry. We will be in touch shortly.

    • Manchester

Claire Clarke and Julie Mortimer look at our latest research about what clients want from their law firm.
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