The OIA and QAA sign MoU over student complaints

Earlier this month on 4 December 2012, the Chief Executives of the Office of the Independent Adjudicator for Higher Education (OIA) and the Quality Assurance Agency for Higher Education for Higher Education (QAA) signed a Memorandum of Understanding to work more closely together and to share information. The OIA is the "designated operator" of the Student Complaints Scheme which was established by the Higher Education Act 2004. It has a wide remit to consider complaints from students about the provision of higher education, subject to some exceptions. As stated in the MoU, the QAA "investgates concerns about standards and quality of higher education provision and the accuracy of information published about their higher education provision, raised by students, staff and other people and organisations, where QAA thinks these concerns indicate serious systemic or procedural problems." Both the OIA and the QAA are members of the new Regulatory Partnership Group for the higher education sector.

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