Yes, Mills & Reeve is a law firm. But we offer much more than just legal know-how.
Like a deep understanding of the issues your business faces, based on solid sector and market expertise. Innovative technology and resources you won’t find anywhere else. And a culture of continuous improvement.
Whatever the size of your organisation – from small family-owned businesses to multinational corporations, and everything in between – we’re passionate about helping you succeed.
Your client relationship partner will take care of your journey with us right from the start and get to know your business like it’s their own.
In-depth sector knowledge
You want to achieve your short and long-term ambitions, and create new opportunities along the way. We want to use our knowledge and experience to help you do that.
You’ll get a team of Mills & Reeve lawyers and advisers from across sectors to give you recommendations, combining different types of expertise. Wherever you need to be, we’ll help you get there. In fact, by drawing on our wider network of legal firms and business contacts, we work across 119 international jurisdictions in over 30 different languages.
Your organisation will always be able to rely on the best advice, quality and care. All managed seamlessly, reported clearly and priced fairly.
Technology that makes change happen
We’re always looking for better ways to solve your problems. A big part of that involves developing innovative technology solutions to help clients achieve more, with less effort.
We’ve even won awards for it – including being ranked one of Europe’s most innovative law firms by The Financial Times.
Innovating every day for you
Mills & Reeve’s technological breakthroughs make our clients’ lives easier every day. They include:
- A case management tool which lets you see exactly what’s happening with your case whenever you need to
- What the Tech?! – an app that gives our lawyers guidance on the legal tech available to them, and how to get the most from it for their clients
- Life Questions – our first client-facing app. We built it to support frontline NHS workers during the Covid-19 pandemic.
- Friday Fraud - a specialist hotline we set up to streamline responses to fraud notifications. Our client Pen Underwriting used it to recoup more than 50 per cent of its 2018 losses (a cool £2.5m)
- Document automation to speed up our service. Like our automated settlement agreement tool, which lets our clients’ HR and legal teams quickly create settlement agreements by filling in an online questionnaire
Ideas and insights that add value
We’re one of the UK’s leading law firms for thought-leadership. That means we create ideas and insights across a range of sectors that get attention. For example, our Mapping the FutuRE interactive map. It explores the changes, challenges and opportunities affecting the real estate industry, both today and in the future.
Your business needs to keep up in the rapidly changing environmental, social and governance area. We help you do that through things like finding sustainable finance, helping to develop green contracts and building towards net zero emissions. Head to our environmental, social and governance page to see the latest webinars, blogs and features, as well as our Talking ESG podcast.
Clarity on costs
You’ll always be crystal clear up front on the work we’re going to do. We’ll make sure we understand your assumptions and anything you don’t want us to do. That way, everyone’s on the same page.
You’ll get options on costs, and know how we’ve worked them out. We’ll also keep you updated on costs to help you manage your budget. And you’ll have all the information you need when it comes to deciding what your next steps are.
We’ll agree a billing and payment schedule with you. If things change, we’ll be up front with you about any extra costs. You’ll never be surprised with a big bill you weren’t expecting.
You should have complete confidence to give us completely honest feedback. We believe it’s the only way to make sure we’re constantly improving. So we encourage all our people to listen openly, look for ways to be better, speak up, take responsibility and act where necessary. We call this "fearless feedback”.
To check you’re happy with our progress, we’ll carry out regular reviews. At the heart of these is one simple, but fundamental, question:
How likely are you to recommend us?
We’ve set ourselves a pretty ambitious target for this – we want 95% of our clients to answer ”yes”. And we’re happy to say we’re well on our way to achieving it with a current score of 91%.
Our client care strategy was recently praised in The Financial Times' Innovative Lawyers Europe awards.