Can you tell us about how Mills & Reeve has changed since you joined?
Mills & Reeve has grown a lot since I joined in 1999, yet it still feels like the same organisation at heart. Back then, our annual turnover was less than our monthly turnover now, so we’re definitely a lot bigger. But the culture of the firm hasn’t changed, even as we’ve grown, and I think that’s remarkable.
The scope and nature of our work have also transformed – we act on bigger projects and engage in things like government work which we just didn’t do when I started. All seven of our offices have become fantastic spaces as well, reflecting the firm’s commitment to investing in welcoming, collaborative spaces and in the experience of its people. And our technology has come a long way and transformed the way we do things - when I started, we relied on post and fax machines and submitted paper timesheets daily. Now, we’re using technology (including the challenge of AI) that helps us to innovate and deliver even better service to our clients.