Building resilience: What clients want from their law firm

Clients are constantly demanding new ways for law firms to support them and keep pace with the ever-changing world we live and work in.

To help understand what a law firm of 2025 will look like we carried out in-depth interviews with nearly 90 of our clients and contacts. The findings were fascinating, so we have decided to share them with the wider world.

We found that resilience is key to survival; the ability to adapt and access smart advice when you need it has never been more important. The findings, which have formed the basis for our new report, Building resilience - what clients want from their law firm, also revealed that relationships are truly fundamental and having a strategic partner alongside you when making the toughest decisions is essential.

Read the full report below and watch an interview with our managing partner Claire Clarke.

Our content explained

Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

Mills & Reeve interviewed nearly 100 clients asking what they wanted from their law firm. Claire Clarke talks about the results and how it is shaping our 2025 strategy.
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