IT disputes

When technology projects go off track, the consequences can be commercially, operationally and reputationally significant.

Our IT disputes team brings together specialist technology litigators with one of the UK’s leading public procurement practices, giving us a uniquely rounded perspective on how IT contracts are negotiated, governed and delivered in the real world.

A holistic understanding of both sides of the table

We've acted for public sector bodies across central and local government, health, education and regulated sectors on some of the UK’s most complex technology procurements. This experience gives us deep insight into the pressures, constraints and decision making frameworks that shape public sector IT delivery – insight that is invaluable when disputes arise.

Crucially, we leverage this expertise not only for public sector clients but also for IT suppliers. Understanding how public authorities procure, manage risk, structure contracts and escalate issues enables us to help suppliers:

Anticipate customer drivers and negotiation positions.
Pinpoint where governance or procurement process issues may have contributed to the dispute.
Frame settlement options in a way that aligns with public sector constraints.
Navigate reputational, audit and compliance sensitivities.
Achieve commercially pragmatic outcomes without unnecessary conflict.

Strategic settlement built on real world procurement knowledge

Our dual perspective means we can identify settlement routes that others may overlook. Because we understand how contracts were let, how obligations are interpreted through public sector governance, and how disputes are likely to be viewed internally by customer stakeholders, we're able to design strategies that:

Reduce escalation and preserve key relationships.
Focus negotiations on the issues that truly influence customer decision makers.
Unlock structured remedies, variations, or exit strategies that reflect procurement rules.
Deliver outcomes that are compliant, defensible and fast.

Where complex IT meets complex governance

Whether the dispute relates to system implementation delays, performance issues, service credits, data breaches, change control, or contract termination, our team combines technical legal expertise with practical knowledge of how public sector contracts really operate.

The result: faster, more informed, and more effective resolutions for both suppliers and customers.

Our experience

Our team of technology lawyers has experience of acting for a full range of clients from innovative start-ups to FTSE100 and other national/global corporates as well as governmental/public bodies and institutions.

Acting for the liability insurers of a software provider defending a claim made by a customer filed in the High Court for in excess of US $200 million
Advising the provider of a peer to peer lending platform on a dispute with a software supplier
Advising a financial risk management consultancy firm on a dispute with a software supplier
Acting for a supplier in relation to litigation with a customer arising from the termination of a disaster recovery system
Acting for a customer in recovering damages from a managed hosting service supplier following a data breach

What our clients say about us

Absolutely outstanding, and I don’t recall ever working with a lawyer with such commercial acumen combined with this level of technical awareness and understanding, and its implications to the client.
A client
The team is highly praised for its stellar client service levels and skilful legal guidance on complex information law matters.
Chambers UK
The "extremely knowledgeable and professional" team handles complex regional, national and cross-border disputes. Maintains particular expertise in technology, insolvency and IP matters.
Legal 500